Transparency Policy

  • By Josh Green
  • · May 24, 2010
  • · Share

Panjiva collects, organizes, and distributes information from a variety of sources.  We believe that the transparency we create — by collecting, organizing, and distributing information — promotes efficiency and accountability in global trade.  Therefore, as a rule, we do not remove information from the Panjiva website. We are under no legal obligation to remove information from the Panjiva website; however, as a courtesy to private individuals and members of the Panjiva community, we may choose to do so in few circumstances:

Exception #1: If you are an individual, not a company

Panjiva is in the business of making global trade more efficient.  We are interested in publishing information about companies, not private individuals.  If Panjiva has published personal information about you (i.e., NOT information about your business), please contact us, and we will remove the information from Panjiva as quickly as possible.

Exception #2: If the information is incorrect

Information that is in the public domain — and that our affiliates provide — may contain mistakes.  If you can help us correct these mistakes, we — and our users — will be incredibly grateful.  For instance, if your company’s address is incorrect — or your company’s information is spread across three profiles — let us know!  Note that you must be able to prove that the information currently on the Panjiva website is incorrect (information is innocent until proven guilty).  Note also that any information you provide to Panjiva will be published, and you are, by providing us with information, giving Panjiva a perpetual, royalty-free license to publish this information.

Exception #3: If you are interested in claiming your public profile

In the future, we intend to provide companies with the ability to claim their public profiles — and influence what the global trade community finds out about these companies when visiting Panjiva.  Until this functionality is developed, we will honor requests to remove the names of trading partners from public profiles.  While we are under no legal obligation to honor such requests, we do so as a courtesy to those who are interested in being part of the Panjiva community.  To request that the names of trading partners be removed from your public profile, please email the URL of your public profile to contact@panjiva.com.  Panjiva will remove the names of trading partners from your public profile and keep your contact information on file.  Once we have created the infrastructure necessary for companies to claim their public profiles, you will be invited to claim your company’s public profile.  We can only guarantee that you will be able to claim your profile — and influence what the global trade community finds out about your company when visiting Panjiva — if we can contact you, so please stay in touch!


Frequently Asked Questions

I’m an individual, not a company.  How did my information get on the Panjiva website in the first place?

Chances are that you sent or received a waterborne shipment to the United States.  One of the many sources of information on Panjiva’s website is U.S. Customs and Border Protection.  In accordance with U.S. law, Customs and Border Protection publishes records of waterborne shipments to the United States.  Though this information is a matter of public record — and we are under no legal obligation to remove such information from the Panjiva website — we are interested in publishing information about companies, not private individuals.  Therefore, if Panjiva has published personal information about you (i.e., NOT information about your business), please contact us, and we will remove the information from the Panjiva website as quickly as possible.

I represent a company, and we are not happy that Panjiva is publishing information about us.  Can I get some or all of this information removed from the Panjiva website?

Yes.  In the future, we intend to provide companies with the ability to claim their public profiles — and influence what the global trade community finds out about these companies when visiting Panjiva.  Until this functionality is developed, we will honor requests to remove the names of trading partners from public profiles.  While we are under no legal obligation to honor such requests, we do so as a courtesy to those who are interested in being part of the Panjiva community.  To request that the names of trading partners be removed from your public profile, please email the URL of your public profile to contact@panjiva.com.  Panjiva will remove the names of trading partners from your public profile and keep your contact information on file.  Once we have created the infrastructure necessary for companies to claim their public profiles, you will be invited to claim your company’s public profile.  We can only guarantee that you will be able to claim your profile — and influence what the global trade community finds out about your company when visiting Panjiva — if we can contact you, so please stay in touch!

Other companies that publish shipment data have removed my information from their websites; why won’t Panjiva?

While we can’t speak for other companies, we can tell you that these companies have removed your information as a courtesy to you; they are under no legal obligation to do so.  We won’t remove the information because we believe that complete transparency is essential to promoting efficiency and accountability in global trade.

I notice that other search engines have indexed the Panjiva website, and so my information appears in search results on other websites, such as Google.  Can Panjiva ensure that my information will not appear in these search results?

The vast majority of people use search engines to track down information on the World Wide Web.  If we were to instruct search engines not to display information on the Panjiva website, this information would be invisible to the many people who rely on search engines.  This would run counter to our efforts to promote transparency in global trade, and so we will not take such a step.

However, if you are an individual, not a company, we will instruct search engines to remove your private information immediately after we remove it from the Panjiva website.  Note that search engines remove information according to their own timelines, so this process will not be instantaneous.

Also, in the event that we correct information on your public profile, or remove the names of trading partners from your public profile, these changes will be reflected in search engines’ search results.  Here again, please note that search engines update their search results according to their own timelines, so this process will not be instantaneous.

If I call Panjiva, can I convince you to make an exception to your transparency policy?

No.  All callers inquiring about our transparency policy are directed to the page you are reading now.

Might Panjiva one day make it possible for companies to customize their profiles — and influence what the global trade community finds out about these companies when visiting Panjiva?

Yes.  Please contact us if you would like to be notified when it becomes possible to claim your profile.